Setting a Password Recovery Email

Setting a password recovery email is very useful when a password to access the Connected on Demand SaaS Cloud environment is forgotten.

By setting up a password recovery email, you can reset your own password to access the Connected on Demand Hosted Cloud, without needing your Administrator or Connected Support1.

NOTE: Setting a password recovery email can be used to recover a forgotten password or to reset a password which has expired.

Instructions to use the Password Recovery Email

Step 1: Setting up the Password Recovery Email

Log into the Connected on Demand environment.

Click on the Start menu in the lower left corner of the window as shown below.

Then select the Password Recovery Email icon under Accessories.  

Enter an email address that you have access to so that you can change your password.  Ensure that you can access this email address outside of the Connected on Demand environment.  The email address can be the same as your login or different.  Whichever is used, ensure that you can retrieve the email from outside the Connected on Demand Hosted Cloud.

Click Update to save your changes.

Step 2: Using the Password Recovery Email address

To reset your Connected on Demand password, open up a web browser and type hosted.accountek.com into the url field. And click Forgot Password as shown below. 

Enter the email address that you use to get access to Connected on Demand in the User name field, and then the recovery email that you have established for Connected on Demand in the Email address field.  

Click Submit.

Check the email that was used in the email address field, an email will have a link that will allow you to enter a new password.  Click on the link.

Once a new password has been established you will receive a confirmation email that the password has been changed.

Use the new password to access the Connected on Demand environment.

NOTE: If you are using a macOS to access Connected on Demand, make sure that the password is updated to the Remote Desktop application.