IMPORTANT UPDATE DEPLOYMENT NOTIFICATION 


Accountek Solutions will be pushing an update to our cloud platform (Thursday January 27th 2022), during the maintenance window between 11:00pm (01/27) - 1:00am (01/28) CST. This means the update will be available for the morning of Friday January 28, 2022.


The update will transition our Connected on Demand platform from Connected 10.2.04 to Connected 10.3.03.


REGISTER NOW>>  01/26 @ 1pm EST: Connected on Demand Cloud - Version 10.3 Update Webinar


Important Information links for the Connected 10.3 Update:


Connected 10.3 Change Log

Connected 10.3 Data Reorganization Instructions


To ensure a smooth transition, please note the following:


1. It is recommended that a manual backup be made before 10pm EST on January 27, 2022.  Click for Manual Backup Instructions.


2: Acknowledge and communicate to all users within your organizations that usernames and passwords will now all be case sensitive.  Prior to this update, there was no case in the User Name or Password field.


3. During the morning of (01/28/22), users should not login prior to 9:30am EST to allow the necessary data updates to be completed. If users needs to login prior to 9:30am EST on 01/28, please follow the data reorganization instructions to update and access your data.


4. It is likely that some of your organizations Connected data files are stored in non standard folders.  In this event, you will need to update the files manually by following the data reorganization instructions


If you have any questions or experience problems, after the update, please contact the Connected Technical Support Department at 888-414-2196 or submit a ticket online.


Additional Reference:

Connected 10.2 Change Log

Connected 10.1 Change Log

Connected 10.0 Change Log