Note: This article is written for Connected on Demand users on version 10.1 or 10.2. It is not applicable when the Connected ODB Admin server software (macOS or PC Desktop) is being used.

The "Backup Data" Option is located under the Utilities menu. This feature is used to create zip file archives of the current Connected data file (the data you are logged into). This can be helpful to quickly archive data files in a compressed format.

Important notes about how this feature works and backups in general:

  • The backup utility is password protected. Any user, except the designated Administrator(s) of a Connected data file must be granted password access to access the utility.
  • Backups cannot be performed with users logged into the data file.  Connected must be able to confirm it is in single user mode before a backup can start and will not start if more than one user is logged in.
  • Managing user access to the Connected data when a backup is being performed is important.  No user should attempt to login to the Connected data file while a backup is being performed to ensure that the backup is not interrupted and/or corrupted.
  • NOTE: For best performance, especially with large data files and attachment folders, the backup process should be performed on the same machine on which the file is located.  Including attachments will increase the backup time and file size.

Using the Backup Data Utility

1.  Select Utilities from the File Menu and choose Backup Data file, as shown below:

NOTE: If you are not a System Administrator, the "Backup Data" user privilege must be granted for it to be visible.

2.  The following Back Up Data File window will appear. The file name, current file path, and data file size will all be listed.

If your data file is set to use "Note Attachments" a checkbox will be automatically added to "Include note attachments" when the backup is made.

3.  Click Proceed to continue.  If your data file is still being accessed by other users, the following message will appear and the backup will be blocked.

4.  File Saving:  If the data file can be set to single user mode, you will be prompted with a window to name and save the file backup. The default file name for the backup is "". The following file name is an example of a file backed up on 11/12/2020 at 2:53:58PM.

5.  When the backup is completed, the following message will appear:

IMPORTANT: Verify that the back up process was successful by opening the .zip file and ensuring you can log into the back up file.